[Internal] BDR Endorsement Process (Discounts, Offers, Pricing, and other inquiries that involves BDR Team)

Overview:

This KB will serve as a guide on how Tier 1 will route the queries to BDR team depending on the customer's region.

Process steps:

For APAC Customers:

• If you need to endorse customers within the APAC Region, send an email to Chelsea ([e-mail]).

For US and EU Customers: 

• If you need to endorse customers within the US and European Region, send an email to John Tan ([e-mail]).

For Indian Customers:

• If you need to endorse Indian Customers, send an email to Siva Shankar([e-mail]).

Email Contents:

1. Add the Zendesk ticket number, CID, Company Name(if applicable), and the inquiry in the Subject.
2.  Include in the email body about their company details and a brief information about their use-case/vertical if possible.