Issue Description
The web client fails to detect the Access Point during the meeting initialization sequence. Consequently, the connection attempt halts prematurely at the detection stage, preventing successful entry into the meeting room. No explicit error message is displayed on the interface during this failure.
Platform/SDK
Platform: Web
Service: Agora APaaS
Affected Versions: Web client releases prior to version 3.10.0
Root Cause
The connection failure originates from a software defect within the Access Point detection logic of the web client. This algorithmic flaw disrupts the initial handshake and communication sequence with the backend meeting service, stalling the entire room entry process.
- The problem has been resolved in version 3.10.0 of the APaaS web client.
Step-by-Step Solution
Upgrade the Web Client Version
Migrate the application to APaaS web client version 3.10.0 or a subsequent release. This specific version contains the exact patch required to correct the detection logic defect.
Purge Browser Cached Data
Execute a complete clearance of the browser cache before testing the new implementation. This action ensures that no deprecated scripts or legacy configurations remain in the local storage to interfere with the newly deployed client version.
Reinitialize the Connection
Restart the browser environment and initiate the meeting join sequence again. The Access Point detection process will now complete successfully, allowing seamless entry into the meeting session.
Best Practice
To guarantee stable meeting connectivity, administrators must ensure that web clients operate on validated release versions. Regularly purging stale cache data after deploying client updates prevents legacy script conflicts and ensures that the latest connection logic functions correctly.