Overview
This article provides insights into a specific error encountered while accessing Agora Chat. This issue restricts access to chat functionality, preventing users from using the product as intended, and outlines the key considerations to understand and address it.
Issue Description
The chat service is currently unavailable, impacting user communication and support operations. An error is encountered when attempting to access or use the chat functionality, preventing normal usage. The root cause of the issue is unclear due to an ambiguous error message "e {type: 57, message: 'Server serving disabled.', data: undefined}". Assistance is required to investigate the issue and restore the chat service at the earliest.
Detail require for troubleshooting
- Error message and code
- Agora APP Key
Resolution Steps
The account has been suspended due to exhaustion of free-tier RTC minutes. To restore services, log in to the Agora Console and navigate to the billing section. Add a valid payment method (credit/debit card) and proceed to top up your wallet or enable billing. Once the payment setup is complete, the account should be reactivated automatically. You can refer to the pricing details here: https://docs.agora.io/en/video-calling/overview/pricing. After activation, retry the service to ensure it is functioning as expected.